PRIVACY NOTICE FOR HOTEL GUESTS
The following contracts is a privacy notice General Data Protection Regulation. It is made by FMG Rental EOOD – Hotel Aspen Resort Golf & Ski (hereinafter referred to as “Hotel”) especially for our guests.
In this document you will find the following information:
ü About the responsible processing of your personal information;
ü What kind of personal data do we use;
ü Under what condition do we use personal data;
ü About the objectives and legal bases;
ü Storage deadlines and data security measures;
ü How to use your rights about GDPR;
ü As well as in which cases and in what order we share your data with third parties.
Who is responsible for processing your personal information?
FMG Rental EOOD (registered in the Commercial Register, kept by the Registry Agency with UIC: 201736740) is responsible for processing your personal data. In case you wish to access, correct or delete your personal information, or you suspect that someone has an unauthorized access, or you want to object or withdraw your consent to processing, or if you have any questions and comments related to this Notice, please feel free to contact us at: Sofia, k. 1505, 53, Velcho Atanasov Str., Tel: 02/870 37 36 or via e-mail to firstname.lastname@example.org
WHAT KIND OF INFORMATION DO WE COLLECT FOR YOU?
In the context of our business, it is necessary to collect and process information about our guests. The information is collected directly from our guests and in particular concerns your name and other identification data, contact details (email, address, telephone) as well as video, insofar as video surveillance is carried out in certain places on the territory of the hotel, marked with relevant information signs, Finally, we collect the following categories of your personal data: PIN/Personal Number, Names, Birth Date, Sex, Citizenship, Number, Validity and Issuing State of a Personal Identity Document.
WHY DO WE COLLECT YOUR DATA?
The main reason for collecting your personal data is to identify you and ensure the execution of commitments made to you regarding your reservation and stay on the territory of the hotel, as well as when you have a complaint about our services to ensure your security and the security of our staff and hotel equipment. In case you agree, your data will also be used to provide information about promotions and other interesting information related to our services. FMG Rental EOOD processes your data also to fulfil the emerging obligations under national law, including, but not limited to, the Law for Tourism.
ON WHAT LEGAL GROUND YOUR PERSONAL DATA IS BEING PROCESSED?
FMG Rental EOOD processes personal data only on a valid legal basis. The legal basis for processing your data is the fulfillment of your commitments under the hotel service contract to which you are a party, especially to identify you as a guest on the hotel's premises. Next, data processing is also necessary to protect your rights as a user when submitting a complaint about our services. Thirdly, as you are a guest of the hotel, we are obliged to collect certain categories of your data in order to fulfill the obligations arising under the law.
Video Surveillance as a security activity is based on our legitimate interest in protecting the security of the site, the hotel equipment in it and its employees, as well as your own security. It is made only in public places marked with the appropriate signs. To ensure your utmost peace, we inform you that the video surveillance does not take place in any of the restrooms and the relaxation rooms.
The implementation of forms of e-marketing processing requires your explicit consent to be informed by email, call and / or SMS for discounts, promotions, lotteries and other marketing activities. You can provide your consent by ticking the appropriate box at the end of this notice.
WHAT MEASURES FOR PROTECTING THE COLLECTED DATA DO WE TAKE?
The protection and security of your data is important to us. To prevent loss, misuse or unauthorized access, we apply all reasonable measures and remedies. However, if you suspect a violation, we ask you to contact us immediately through the contact details.
FOR HOW LONG DO WE KEEP YOUR PERSONAL DETAILS?
The data related to your stay on the territory of the hotel are kept for a period not longer than what is necessary, and in any case for no more than three years. Video recordings in the hotel are kept for a period no longer than necessary, but in any case no more than a month after you have left the Hotel, unless otherwise required by law.
Data processed for e-marketing, based on the customer's explicit consent, is kept until the agreement is withdrawn but not more than a year after it has been granted unless you renew your consent to receive marketing information.
WHAT RIGHTS DO YOU HAVE IN THE PROCESSING OF YOUR PERSONAL DATA?
GDPR provides number of options for the protection of individuals when it comes to collection and processing of their personal data, in particular:
ü access and information about the processing of your data;
ü Right to object the processing when data are processed on the legitimate interest of the company;
ü Right to withdraw your consent to data processing when it is processed solely on the basis of your explicit consent;
ü right of portability of the data processed, based on your explicit consent and depending on your instructions, you will be provided with a copy of the same or it will be automatically transferred to another organization; Right of rectification in case the data we store for you is not accurate;
ü Right to request to be forgotten, when your personal data is being processed, based on your consent
ü Right to complain to a supervisor (see below)
IN WHAT WAYS DO WE SHARE YOUR PERSONAL DATA WITH THIRD PARTIES?
In order to provide our hotel services, providing the hotel security and obtaining up-to-date information, we may provide your data to third parties as well as to the following for the purposes listed below:
o the competent tax authorities and other state bodies during the inspection;
o Partners of FMG Rental (such as tour operators, accountants, an external archives company, or lawyers in litigation);
o You will be notified if when merged, your data can be shared with the new owner(s). In any case, your data will not be shared with third parties established outside the EEA (EU, Norway, Iceland and Liechtenstein), unless expressly permitted by local law and adequate safeguards are in place.
HOW CAN YOU CONTACT THE RELEVANT COMPETENT AUTHORITY?
Notwithstanding the above, in case of complaints, you have the right to contact the Personal Data Protection Commission (GDPR):
ü In person: Sofia, 2 Prof. Tsvetan Lazarov blvd.
ü By letter: 1592, Sofia, 2 Prof. Tsvetan Lazarov blvd.
ü Via e-mail: - email@example.com;
ü Via website: https://www.cpdp.bg/.
In view of the requirements of the legislation, the above information can be changed by FMG RENTAL EOOD. For further information about processing your data, please contact us through the contact details.
☐ I declare that upon my check-in at the Hotel I have read the Privacy Notice regarding the processing of my personal data.
☐ I agree that the information I provide will be processed to inform me by email, call and / or SMS for new products, promotions, lotteries, etc. My consent is not campaign-related and may be revoked at any time by email to firstname.lastname@example.org